Veronica - Customer Service Manager
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Recent activity by Veronica - Customer Service Manager-
How Do I Add or Update My Payment Method?
You can save your payment and credit card information to your account within the account management dashboard. To access, log into your account using the “log-in” icon in the upper right-hand corne...
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Happy Paws for Oral Care
Dental Health Dog Chews: Dental Supplements for Dogs Just like humans, a dog’s oral health intertwines with many other areas of their well-being. For instance, plaque build-up may seem benign, bu...
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My Discount Code Is Not Working on My Subscription Order.
If you have a non-subscription product in your cart, the discount will only be applied to the non-subscription products. Discounts and promotion codes cannot be applied towards subscription items a...
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My Tracking Number Says “Delivered,” but I Haven’t Received My Package.
If you suspect your package may be lost or stolen, contact your local carrier directly for more information. Sometimes, a package will be held at a local carrier’s office if it can’t be delivered. ...
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A Product Is Out of Stock. When Can I Order It?
If you would like to purchase a product that is currently out of stock on our website, we highly suggest joining the waitlist we provide on the product page. Once the item is restocked, you will be...
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How Do I See My Recent Order History?
To see your recent order history, first sign into your account by clicking the log-in icon at the top right of our website. Once logged in, you can click “orders” to see all your recent purchases, ...
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Happy Paws for Skin Health
Skin & Coat Dog Chews: Dog Supplements for Skin and Coat Tons of factors can affect dog’s skin and coat health, including seasonal allergies, diet, and stress levels. While our Skin & Coat Dog...
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Why Is My Order on "Hold"?
If you notice that the status of your order is currently on “hold,” it generally means that our team is looking into the details and your order is not yet processing. Please allow some time for our...
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Can I Use My Rewards Points on My Subscription Order?
You can use any available Rewards Points on your first subscription order at checkout, but Rewards Points/codes cannot be applied towards the renewal orders after the first subscription order. O...
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There's an Item Missing From My Shipment.
Please be sure to inspect your package thoroughly. If you are missing an item in your order or you've received the wrong item, please email us at info@HappyPaws.com with your order number and a ph...