What Is the Happy Paws Return Policy?

Our Policy on Product Returns/Exchanges

60-Day Guarantee: 

You may return unopened products (or items containing a reasonable amount of the unused product), in original packaging within 60 days from the date on which the order was placed for a refund of the purchase price.

Only unopened or minimally used items that are in the original packaging may be returned for a refund. If you have any questions about whether your opened product qualifies for a return or refund, please contact a customer service representative at Info@HappyPaws.com, and we’ll be happy to help.

Return Policy: 

You may return your unopened products in their original packaging within 60 days from the date of delivery to receive a full refund of your order—excluding shipping costs. You may also exchange your products for something else of equal or lesser value. If your item(s) have been opened and used, we ask that you email our Customer Service team at Info@HappyPaws.com for further details on your return.

To Return Your Items:

You may return unopened products (or items containing a reasonable amount of the unused product), in original packaging within 60 days from the date on which the order was placed for a refund of the purchase price.

Only unopened or minimally used items that are in the original packaging may be returned for a refund. If you have any questions about whether your opened product qualifies for a return or refund, please contact a customer service representative at info@HappyPaws.com, and we’ll be happy to help.

Return Processing:
For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. If a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.

Damaged Items:
If you receive a damaged item, the issue must be reported to customer service within 24 hours of delivery. We only replace items if they are defective or damaged, and exchanges are only for the exact item purchased—unless the item is no longer available.

Exchange Policy:
You may be able to expedite an exchange by placing a new order while your return is processing.

How to expedite your exchange:

• Place your new order
• Email the new invoice number to the customer service agent assigned to you
• Once the unwanted item has returned to us, we will refund the item (excluding all shipping costs)

Special Note: Please confirm with your customer service agent before placing your new order.